Refund policy
At Vigewell, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we're here to help.
Return Eligibility
To be eligible for a return, your item must:
- Be returned within 60 days of delivery.
- Be unused, unworn, and in the same condition that you received it.
- Be in its original packaging.
- Include proof of purchase or order confirmation.
Items returned without prior authorization may not be accepted.
Non-Returnable Items
The following items are not eligible for return:
- Gift cards
- Clearance or final sale items
- Personalized or custom-made products
- Products damaged through misuse, neglect, or normal wear and tear
Return Process
To initiate a return, please contact our support team at vigewell@proton.me with:
- Your order number
- The reason for the return
- Photos of the item (if applicable)
Once your request is approved, we will provide instructions for returning the product.
Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.
Please include photographs of the item and packaging so we can evaluate the issue and provide a replacement or refund when appropriate.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be issued to your original payment method.
Please allow 5–10 business days for the refund to appear on your account, depending on your bank or payment provider.
Late or Missing Refunds
If you have not received your refund:
- Check your bank account again.
- Contact your credit card company, as processing times may vary.
- Contact your bank for additional information.
If you have completed these steps and still have not received your refund, please contact us at vigewell@proton.me.
Exchanges
We only replace items if they are defective, damaged, or incorrect.
To request an exchange, please contact vigewell@proton.me.
Return Shipping
Customers are responsible for return shipping costs unless the return is due to:
- A defective item
- A damaged item
- An incorrect item sent by Vigewell
Shipping costs are non-refundable unless otherwise required by law.
Order Cancellations
Orders may be canceled within 12 hours of placement. Once an order has been processed or shipped, it can no longer be canceled and must follow the return process outlined above.
Contact Us
If you have any questions regarding this Return & Refund Policy, please contact us:
Vigewell
Email: vigewell@proton.me