Subscription & Cancellation Policy

Which orders this covers

Some Vigewell products offer Subscribe & Save: a box on the product page, ticked by default, that turns the order into a recurring subscription at the subscription price. With the box unticked, and for every product without the box, your order is a one-time purchase and nothing on this page applies to it.

What is billed, and when

A Subscribe & Save order charges today's price shown at checkout, and then the renewal amount shown beside the Subscribe & Save box and at checkout every 28 days, starting 28 days after your order, for the same product and quantity, shipped to the address on your order with free standard shipping, until you cancel. Each renewal is charged automatically to the payment method used at checkout by Whop, our checkout provider, and appears as Vigewell on your card statement. You receive a receipt email from Whop for the first order and for every renewal.

How to cancel

You can cancel at any time, for any reason, at no cost, either way:

• Open the receipt email from Whop and use its manage link; it takes you to your subscription, where you can cancel it.
• Email hello@vigewell.com with the name and email address used at purchase, or use the form on our Contact page, and we cancel it for you.

A cancellation made before your next renewal date stops that renewal and every charge after it. A renewal already charged before you cancelled is a completed order: its shipment follows the same processing and shipping times as any order and is covered by our Refund Policy from its delivery date. We confirm every cancellation we handle by email.

Changing a subscription

To change the product, quantity or shipping address of a subscription, cancel it and place a new order with the Subscribe & Save box ticked, or email us before the next renewal date and we will help.

Questions

Vigewell · hello@vigewell.com