Refund policy

At Vigewell, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we're here to help.

Return Eligibility

To be eligible for a return, your item must:

• Be returned within 60 days of delivery.
• Be unused, unworn, and in the same condition that you received it.
• Be in its original packaging.
• Include proof of purchase or order confirmation.

Items returned without prior authorization may not be accepted.

Non-Returnable Items

The following items are not eligible for return:

• Gift cards
• Clearance or final sale items
• Personalized or custom-made products
• Products damaged through misuse, neglect, or normal wear and tear

Return Process

To initiate a return, please contact our support team at hello@vigewell.com with:

• Your order number
• The reason for the return
• Photos of the item (if applicable)

Once your request is approved, we will provide instructions for returning the product.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

Please include photographs of the item and packaging so we can evaluate the issue and provide a replacement or refund when appropriate.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, your refund will be issued to your original payment method. Your purchase and any refund appear as Vigewell on your card statement.

Please allow 5–10 business days for the refund to appear on your account, depending on your bank or payment provider.

Late or Missing Refunds

If you have not received your refund:

1. Check your bank account again.
2. Contact your credit card company, as processing times may vary.
3. Contact your bank for additional information.

If you have completed these steps and still have not received your refund, please contact us at hello@vigewell.com.

Exchanges

We only replace items if they are defective, damaged, or incorrect.

To request an exchange, please contact hello@vigewell.com.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to:

• A defective item
• A damaged item
• An incorrect item sent by Vigewell

Shipping costs are non-refundable unless otherwise required by law.

Order Cancellations

Orders may be canceled within 12 hours of placement. Once an order has been processed or shipped, it can no longer be canceled and must follow the return process outlined above.

Subscribe & Save Orders

Each Subscribe & Save shipment is a separate order and is covered by this policy from its own delivery date. Cancelling a subscription stops the charges that have not yet been made; it does not by itself refund a shipment already charged, which follows the return process above. How a subscription is billed and how to cancel it are set out in our Subscription & Cancellation Policy.

Contact Us

If you have any questions regarding this Return & Refund Policy, please contact us:

Vigewell
Email: hello@vigewell.com